DENTAL ASSISTANTS INCLUDED IN THIS MEETING!
Ms Ronda Holman joined the U.S. Air Force in 1999, where she found her passion for dental assisting. Once she received her military training, she honorably served four years assisting in oral surgery and general dentistry, ultimately ending her service as a prophy tech (military’s version of a dental hygienist). Upon separating from the Air Force, she and her husband spent the next 13 years traveling all over the country while he served in the Air Force until retirement. Each relocation became an opportunity to work for new dental offices. With each new working environment, she picked up pearls that have helped her become the leading expert in educating dental assistants to grow and evolve. Her passions include immediate denture/ partial fabrication, Cerec scanning technology and restoration design, Airway Warrior helping children and adults alike discover and recover from mouth breathing, patient education, and striving for optimal chairside care.
This course is designed for dental assistants and team members to elevate their chairside customer service skills. The conversation will focus on taking advantage of available amenities to create a visit the patient cant wait to tell others about. Patients don’t come back following poor experiences-in this course, we will discover why and how to avoid being dumped. The dental office isn’t everyone’s favorite place, but you can get the wow with the right tools and knowledge.
Upon completion of this session, attendees should be able to:
Understand the power of a Google review
Prevent the most common complaints that lead to negative reviews
Interact with a disgruntled patient and manage patient needs
Implement new amenities to make patients fell cared for
Ask for a five-star Google review